Refund & Cancellation Policy

Effective 20 August 2026

This policy is shown before any payment is taken, and must be accepted at checkout.

1. Cancelling

You can cancel at any time by not paying for the following month. There is no notice period, no cancellation fee and no minimum term. The month you have already paid for runs to its end.

2. Refund within 7 days

If you have paid for a month and are not satisfied, tell us within 7 days of the payment and we will refund it in full. You do not need to give a reason.

3. After 7 days

After 7 days a month already begun is not normally refundable, because the service has been supplied for that period. If the service was materially unavailable for a significant part of the month, tell us — we will refund the affected part or extend the subscription by the same period, whichever you prefer.

4. If we end the service

If we withdraw the service from you mid-month for any reason of ours, we refund the unused part of that month in full, without being asked.

5. Duplicate or incorrect charges

If you are charged twice, or charged for an outlet you did not subscribe to, we refund it in full. No time limit and no conditions.

6. How to request a refund

Email hello@menuplease.app or message +1 307 533 5538 with your outlet name and the date of payment. We reply within 2 business days.

7. How refunds are paid

Approved refunds are returned to the card used for the original payment and cannot be paid to any other card or account. They normally appear within 7 to 14 business days, depending on your bank.

8. Exchanges

There are no exchanges — this is a software subscription, not goods. You may change between Standard and Branded at any time; a change takes effect immediately and is reflected in the next payment.