Service Delivery Policy

Effective 20 August 2026

MenuPlease is delivered electronically. Nothing is shipped, so no delivery charges, customs duties, import restrictions or export restrictions apply to this purchase.

1. When the service starts

Immediately. Guest ordering switches on for your outlet as soon as the payment is confirmed — normally within seconds of the bank confirming it, and in all cases within one hour. Nothing needs to be installed, shipped or collected.

2. What you receive

• your guest menu, live at menuplease.app/m/your-restaurant, ready to be linked or printed as QR codes
• the dashboard, point of sale, waiter app and kitchen display for that outlet
• everything included in the plan you chose, for one month from confirmation

3. Before you pay

You can open an outlet, build the menu, add tables and print QR codes without paying anything. Guests can browse the menu; ordering is what the subscription switches on. That way you see what you are buying first.

4. If activation does not happen

If your payment is confirmed by the bank but your outlet is not active within one hour, contact us with your transaction reference and we will activate it immediately or refund you in full.

5. Special conditions

The service needs an internet connection on the devices that use it. The waiter app continues to take orders and cash payments while offline and syncs when the connection returns; the guest menu and card payments require a connection.